We carefully inspect every carpet before shipment and request inspection upon delivery. For courier deliveries, a signature is required at the time of delivery.
If a defect is discovered, contact Customer Care at +91 82397 87333 or vwindiaorg@gmail.com within 48 hours of receipt. Products are eligible for return only if there is a manufacturing fault that cannot be fixed.
Click here to see what's covered under the warranty.
International orders are not eligible for refunds, returns, or exchanges. Freight charges apply worldwide; duties and local taxes, if applicable, must be paid to the shipping partner at delivery. For assistance, contact vwindiaorg@gmail.com.
Follow these steps within the 48-hour window for manufacturing-fault cases
Raise a return/exchange request within 48 hours of receiving the product via phone or email.
Provide multiple photos: one with the product open for damage inspection and one showing it securely repacked.
Ensure original packaging, labels, and tags are intact; repack securely for pickup.
We arrange pickup at a mutually agreed time; item undergoes quality inspection on arrival.
Please review carefully before initiating a request
This fee helps cover shipping, handling, and quality inspection. No return charges are applied for products found with manufacturing defects.
Refund processed within 48 hours after the product is picked up from your location.
Refund processed within 10–12 working days after pickup and receipt of bank details. No cash refunds.
Refunds or replacements are initiated only after the item passes quality inspection.
Our customer care team will assist with raising a request, images, pickup, and status.